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Investor Charter — Stock Broking

Vision

To follow the highest standards of ethics and compliances while facilitating trading by clients in securities in a fair and transparent manner, so as to contribute to the creation of wealth for investors.

Mission

To provide high quality and dependable service through innovation, capacity enhancement and use of technology.
To establish and maintain a relationship of trust and ethics with investors.
To observe the highest standards of compliance and transparency.
To always keep protection of investors' interest as the goal while providing service.

Services provided to investors

Execution of trades on behalf of investors and issuance of contract notes
Intimations regarding margin due payments and facilitation of early pay-in obligations
Settlement of client funds and issuance of retention statements
Intimation of securities held in the Client Unpaid Securities Account (CUSA)
Risk management systems to mitigate operational and market risk
Client profile changes as instructed, sharing of exchange circulars, and redressal of investor grievances

Rights of investors

Receive complete information about the risks, obligations and costs of any investment before investing
Receive recommendations consistent with your financial needs and investment objectives
Receive copies of all completed account forms and agreements, and accurate, understandable account statements
Access your funds in a timely manner and receive information about any restrictions on access
Receive complete information about service charges, fees and penalties
Discuss grievances with the firm's Compliance Officer and receive prompt, fair consideration

Service timelines

1. KYC entered into KRA system and CKYCR

10 days of account opening

2. Client onboarding

Immediate, but not later than one week

3. Order execution

Immediate on receipt of order, but not later than the same day

4. Allocation of Unique Client Code

Before trading

5. Copy of duly completed Client Registration Documents to clients

7 days from the date of upload of the Unique Client Code to the Exchange

6. Issuance of contract notes

24 hours of execution of trades

7. Collection of upfront margin from client

Before initiation of trade

8. Issuance of intimations regarding other margin due payments

At the end of the T day

9. Settlement of client funds

30 / 90 days for running account settlement as per client preference; within 24 hours of pay-out if no running-account consent

10. Statement of accounts for funds, securities and commodities

Weekly (within four trading days of the following week)

11. Issuance of retention statement of funds/commodities

5 days from the date of settlement

12. Issuance of Annual Global Statement

30 days from the end of the financial year

13. Investor grievances redressal

30 days from receipt of the complaint

DOs and DON'Ts

Do read all documents and conditions before signing the account opening form, and keep copies of your KYC and Unique Client Code.
Do read the operational framework and timelines for trading, clearing and settlement processes.
Don't deal with unregistered stockbrokers, and don't submit incomplete account opening or KYC forms.
Don't forget to strike off blanks in your account opening and KYC documents.

The complete lists are in the charter PDF above.

Grievance redressal & related disclosures

Complaints are redressed within 30 days of receipt. Write to grievance@vishwasfincap.com; unresolved matters can be escalated via SEBI SCORES or Smart ODR.

Investor Complaints DataPDF ↗Rights & Obligations — Depository ParticipantPDF ↗